Penetrex Balm questions answered: formula, use, order and delivery

Penetrex Balm is a balm for external use in a 50 g tube. You apply a thin layer to the skin over knees, back, shoulders or neck in your evenings, enjoying a fresh herbal scent, a cool first touch and a gentle warmth. The benefits page describes the everyday experience in more detail.

The six main ingredients are menthol, methyl salicylate, Eucalyptus globulus leaf oil, safflower flower extract, Ligusticum chuanxiong oil and lavender oil, in a smooth base. The complete list printed on the carton is published on the ingredients page.

Menthol gives the cool first touch by activating the skin’s cool-sensing nerve endings, and methyl salicylate follows with a gentle warmth. The skin temperature itself does not change. Read more on the menthol and methyl salicylate pages.

It smells fresh and herbal: mint and eucalyptus first, with soft lavender behind. Customers often compare it to eucalyptus leaves.

The tube holds 50 g and fits easily in a bag or pocket. Because you apply only a thin layer to the area you choose, one tube goes a long way, and many customers mention that a little is enough each time. How long it lasts depends on how often you use it.

One 50 g tube costs KES 5,990. An operator confirms the order and the delivery to your area by phone, and you pay on delivery. The price page explains what you get and how payment works.

Open the order form, leave your name and Kenyan mobile number, and send it. An operator then calls to confirm your details. It takes less than a minute to fill the form.

Calls are made between 11:00 and 23:00 Nairobi time, so there is time to answer in the evening after work. Keep your phone nearby after you place the order. Customers say the operators are friendly and patient with questions, and they call back if you miss the first call.

No. There is no account to create and no card to enter. You leave your name and phone number, and you pay when the parcel reaches you.

You pay on delivery, when the parcel arrives. The operator explains how payment on delivery works during the confirmation call. Please have the amount ready when the parcel reaches you.

No. It is a balm for external use and a pleasant part of your day. If discomfort is strong, lasts, or comes with swelling, fever or numbness, please see a doctor, and keep following any care they have advised.

People who are allergic to aspirin or other salicylates, who are pregnant or breastfeeding, or who are thinking of using a balm on a child should ask a doctor or pharmacist before using it. The balm contains methyl salicylate, menthol and plant oils. The safety page lists every precaution.

A patch test is a sensible habit with any new balm. Apply a small amount to a small area of skin and wait a short while to see how your skin feels before using it more widely. If the skin turns red, itchy or uncomfortable, wash the balm off with mild soap and water and stop using it.

Keep it away from your eyes, lips and the inside of your nose, and do not apply it to broken or irritated skin. Wash your hands after every use so menthol does not reach your eyes. Store the tube closed, out of reach of children.